Frequently Asked Questions
Everything you need to know about your Kane Footwear experience.
How do I determine the right size for my Kane shoes?
Our footwear generally runs true to size. If you are between sizes, we recommend sizing down for a snug fit or sizing up if you prefer a roomier feel. Please refer to our detailed size chart on the product page for specific measurements.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn items in their original packaging. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, you will receive a confirmation email with a tracking link to monitor your delivery status.
Are Kane shoes sustainably made?
Yes, sustainability is at our core. Our shoes are crafted from renewable, plant-based materials like sugarcane-based EVA foam, which helps reduce carbon emissions compared to traditional petroleum-based footwear.
How should I clean and maintain my footwear?
Kane shoes are easy to clean! Simply hand wash them with cold water and mild soap. Avoid high heat and direct sunlight when drying to maintain the integrity of the plant-based materials.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Shipping costs and delivery timelines for international orders are calculated at checkout based on your specific location.